1. How can I return the product? We will, at our discretion, accept returns or exchange of goods within 1 day from the goods' receipt only if: (1) the product is damaged before receipt or (2) there is a discrepancy between ordering and delivery; also, (i) the product is still intact; and (ii) a valid order confirmation number is provided. Please email relevant information info@grandplan.com.hk or call us at (852) 2818-5761 at office hour and we will process it as soon as possible. 2. How to cancel my order? Order cannot be cancelled or changed once they are placed. 3. How to contact us? For any enquiry, please contact us via email to info@grandplan.com.hk or customer hotline at (852) 2818-5761, thank you.